Privacy policy

How we use and protect the information you give us

mygen homes Privacy Policy

At mygen homes, we understand and acknowledge the importance of your personal information and we care about your concerns with its collection, use and disclosure. This privacy policy sets out how mygen homes uses and protects any information that you give mygen homes when you use this website. mygen homes is committed to ensuring that your privacy is respected and protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. mygen homes may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


mygen homes is bound by the National Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.



mygen homes and the Highbury Homes Group


mygen homes is a member of the Highbury Homes Group. Information collected on any Highbury Homes Group Company Website, or through marketing activities or from existing client, employee, contractor and subcontractor databases will belong to the Highbury Homes Group and may be utilised for direct marketing activities by other Highbury Homes Group Companies. Under no circumstances will the Highbury Homes Group sell, share or rent this information in any manner to any unaffiliated third parties unless required by law.? As at the date of this Privacy Policy, the Highbury Homes Group Companies include mygen homes, Metrostrata, and Highbury Homes.



This privacy policy contains information about:

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In the process of conducting its business, mygen homes may collect a wide range of personal information, including:

  • your name;
  • your address;
  • your date of birth;
  • your telephone number(s);
  • your e-mail address;
  • details about your earnings (only if you are using our finance options);
  • information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;
  • your IP (Internet Protocol) address, server address, domain name, browser, operating system;
  • information on your browsing activity when visiting our website (pages visited, time on site, number of visits, campaign tracking, search data);
  • your user name for social networking sites that you use, to refer to, or in conjunction with, competitions and giveaways; and personal preferences and household information.

mygen homes collect personal information in several ways, including:

  • when you subscribe to mygen homes mailing list;
  • when you enter competitions or promotions run by mygen homes;
  • when you browse mygen homes website;
  • when you submit an enquiry using mygen homes website;
  • when you publicly comment about mygen homes on social media sites (for example so that we can answer questions about our homes).

If you are visiting mygen homes website, we may use technology to collect information as to your activities, including:

    • cookies;
    • the IP address of your computer (or other devices);
    • your web browsing history on mygen homes website.

We do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information, etc.) from you.

The following Google Analytics features are implemented on this website:

  • “Demographics & Interest Reports”: this feature allows us to better understand who our users are for users that have demographics associated with them. mygen homes and our agencies use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers to collect website user information for the purposes of analysing website traffic and visitor behaviour.
  • “Remarketing with Google Analytics”: this feature allow Google to show you advertisements based on your previous visits to mygen homes website.

Visitors can opt-out of the Google Analytics Advertising Feature Demographics & Interest Reports and Remarketing with Google Analytics feature by visiting the Google advertising opt-out page:

For more information about this we encourage you to visit Google Analytics’ currently available opt-outs for the web at mygen homes will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.? Overall, cookies help mygen homes provide you with a better website, by enabling them to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with mygen homes. You can choose to accept or decline cookies: most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of mygen homes website.

Some of our business partners, such as our Web analytics provider, also use cookies on our website. These cookies are used to track visitor behaviour, and mygen homes has no access to or control over these cookies. This Privacy Policy covers the use of cookies by mygen homes only and does not cover the use of cookies by any third parties.


At mygen homes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The personal information you provide to mygen homes is generally used to provide goods or services to you, and in particular for the following reasons:

  • to keep an internal record of the transactions with each other;
  • to provide you with products or services (buying a home or accessing finance);
  • to improve our products and services;
  • to periodically send you promotional emails about new homes, special offers or other information which we think you may find interesting using the email address which you have provided, if you have indicated that you would like mygen homes to do so;
  • to contact you for market research purposes, by email, phone, fax or mail, from time to time. We may use the information to customise the website according to your interests.

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
  • if you have previously agreed to mygen homes using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing MYGen Homes. Alternatively, you may unsubscribe from our database using the “unsubscribe” function provided at the bottom of any emails previously sent to you by mygen homes.

mygen homes will not sell, distribute or lease your personal information to third parties unless required by law to do so or with your authorisation. mygen homes may use your personal information to send you promotional information about third parties which you may find interesting, if you instruct mygen homes that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on their part. If you would like a copy of the information held on you please send us an email.

If you believe that any information mygen homes is holding on you is incorrect or incomplete, please write to or email mygen homes as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

mygen homes could need to disclose your personal information to an Overseas Recipient (third party), for example in the instance of a database hosted outside Australia, or where you are interacting with a web or mobile application based overseas.

Before disclosing your personal information to an Overseas Recipient, mygen homes has an obligation under APP 8.1 to take reasonable steps to ensure that the Overseas Recipient does not breach the APPs in relation to your personal information, as well as an obligation under APP 6 to only disclose your personal information to an Overseas Recipient for the primary purpose for which that personal information was collected (unless an exception applies under APP 6).

At mygen homes, we take all reasonable steps to select reliable and compliant Overseas Recipients. The countries to which mygen homes is most likely to send your personal information include the United States of America, Canada and Ireland.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites in question.

If you have any questions about mygen homes Privacy Policy, or have a problem or complaint on how mygen homes handled your personal information, please get in touch as soon as possible.

mygen homes contacts are:

Unit 8 Imola Business Park, 524 Abernethy Road

Kewdale WA 6105

Phone: +61 (08) 9360 8444

Email: see contact page

mygen homes will try to resolve your complaint within a timely manner, and anyway letting you know who is responsible for managing your complaint. You will then be contacted to let you know how long it will take to resolve the complaint.

If mygen homes is unable to resolve your complaint you will be advised to make further inquiries, or make a complaint directly with the Privacy Commissioner whose contact details are found on their website


The content on this website is provided for information purposes only. While every effort has been made to ensure the accuracy and completeness of this information, The mygen homes makes no guarantee and accepts no responsibility for any errors or omissions it may contain. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of information contained on these sites.

The information and images contained on this website, including downloadable files, are protected by copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review, as permitted under the Copyright Act 1968, no part may be reproduced or reused for any other purpose without due acknowledgement to the copyright holder. The mygen homes name is a registered trademark.

Any concern about your privacy on this site, please contact mygen homes